This was my first order with Raw Bistro and I was very pleased with their prompt responses to my questions. I didn't realize that they only shipped the larger orders once a month on the second Tuesday of the month. We were leaving for Canada on Friday and I was nervous about my order arriving on time. I called Raw Bistro and was told my order would definitely arrive by Thursday. It arrived on Thursday frozen hard and in perfect condition. I was able to get it in the freezer and leave for my trip as scheduled. I raw feed and use the Raw Bistro to get the added ***** and bone mix. I add a serving of Raw Bistro each day. My dog loves it. Excellent service.

Delivery was good. Still frozen which is great. I do like the patties better but understand it may take a different level of effort.