Shipping & Returns Information
How Do You Ship Frozen?
Frozen foods are packed into biodegradable and recyclable coolers and packed with dry ice so it remains frozen when it gets to you. Shipping is via UPS.
Depending on how far the shipment’s going, the last thing you want is for it to get stuck on a truck over the weekend! Therefore, we only ship on Monday and Tuesday to avoid your product getting held up over the weekend.
How are You Shipping Dehydrated and Treats?
Dehydrated food and treats are shipped on a daily basis via UPS Ground.
Where Do You Ship?
For our full raw line, we currently ship to the contiguous USA. No shipping available for Alaska, Hawaii or Puerto Rico.
For our Foundations line shipping is only available to Minnesota, Wisconsin, Illinois, North Dakota, South Dakota, and Iowa. We're sorry, but we are not able to make any exceptions.
How Much Does Shipping Cost?
Our shipping is free on any purchase over $49.
For purchases under $49, shipping costs $4.99.
How Long Will Shipping Take?
Typically UPS ground shipments take 1-4 days. All frozen shipments are scheduled to deliver within two days. Shipments are direct from our facility located in Cannon Falls, MN, so depending on where you are located, shipping times may vary. Once a shipping label is created, you will receive a confirmation email with a UPS tracking link to track your package.
What Is Your Return Policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as frozen food cannot be returned.
To get in touch with us, please email firstname.lastname@example.org or call us at 507-263-5959.